Contact Center Representative - Remote US

Affinity Federal Credit Union; United States; Remote; USD 48,000 - 50,000; Full time

Job summary

Affinity Federal Credit Union is seeking a results-oriented, service-focused individual to join our digital contact center. This 100% remote role requires availability Mon-Fri 8:30am-5pm with occasional Saturday shifts.

The starting salary is $48,000–$50,000, commensurate with experience. Candidates should have at least two years in a high-volume customer service role, with banking and CRM experience preferred.

Qualifications

• Minimum of two years of experience in a customer service capacity, high volume call center is required.
• Prior banking experience is strongly preferred.
• Prior CRM experience is preferred.
• Excellent communication, interpersonal, organizational and problem solving skills; must be positive, patient and customer focused at all times.
• The ability to multi-task is essential in this role.

Responsibilities

• Communicate with members via digital channels to discuss their individual financial needs.
• Effectively handle inbound calls.
• Seek solutions to problems.
• Identify needs-based sales opportunities.
• Develop long term financial relationships with our members.

Skills

Customer service

Communication

Multi-tasking

Bilingual Spanish

Tools

CRM software

Job description

Remote

Salary Range:$48,000.00 To $50,000.00 Annually

In order to continually provide our members with the highest level of service, we are seeking results oriented and service focused individuals to join our digital contact center team. Selected candidates MUST be able to work M-F 8:30am-5pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts. 100% remote candidates who meet the requirements are eligible to apply.

The starting salary range for a new hire in this role is $48k to $50k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

Responsibilities

Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being.

• Communicate with members via digital channels to discuss their individual financial needs.
• Effectively handle inbound calls.
• Seek solutions to problems.
• Identify needs-based sales opportunities.
• Develop long term financial relationships with our members.

Requirements

• Minimum of two years of experience in a customer service capacity, high volume call center is required.
• Prior banking experience is strongly preferred.
• Prior CRM experience is preferred.
• Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills. Must be positive, patient and customer focused at all times. The ability to multi-task is essential in this role.
• Bilingual, Spanish-speaking is preferred.

Benefits

• All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/ dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off.
• Affinity employees are also eligible for discounts on products and services and earn paid time off for volunteering.
• In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect – one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and belong to something better.