Remote Member Service Call Center Specialist (Bilingual)

Randolph-Brooks Federal Credit Union; United States; Remote; USD 27,552 - 34,440; Full time

Job summary

Randolph-Brooks Federal Credit Union is hiring a full-time Member Service Call Center Representative with a starting pay of $20 per hour, plus an additional $2 for Bilingual Spanish/English certification. This role provides exceptional service and processes transactions while working from home after training.

Candidates should have a High School Diploma or GED, and at least 6 months of experience. Strong communication and organizational skills are essential, along with the ability to multitask and manage a flexible schedule.

Qualifications

• At least 6 months of work experience in a call center, financial institution, or customer service.
• Availability for a flexible Monday-Saturday schedule.
• Good organizational, communication, interpersonal, and sales skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide exceptional service to members through multiple communication channels.
• Process transactions and inquiries according to policies.
• Apply cognitive judgment to identify and address inquiries.
• Assist with general member transactions and inquiries.

Skills

Proficiency with PC

Microsoft applications

Internet Explorer

Strong organizational skills

Communication skills

Interpersonal skills

Sales skills

Problem-solving skills

Education

High School Diploma or GED

Job description

Randolph-Brooks Federal Credit Union is hiring a full-time Member Service Call Center Representative with a starting pay of $20 per hour, plus an additional $2 for Bilingual Spanish/English certification. This role provides exceptional service and processes transactions while working from home after training.

Candidates should have a High School Diploma or GED, and at least 6 months of experience. Strong communication and organizational skills are essential, along with the ability to multitask and manage a flexible schedule.