Remote-Eligible Complex Claims Adjuster

Root Insurance; United States; Remote; USD 54,000 - 67,000; Full time

Job summary

Root Insurance is seeking a Complex Adjuster to manage a caseload of intricate auto claims, investigating coverage and liability while delivering an industry-leading claims experience. You will work to verify coverage, determine liability, and maintain proactive communication with all parties involved.

As part of a fast-evolving team, you will leverage data and collaboration to improve guidelines, best practices, and product developments while maintaining high standards of empathy and

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 3–5 years of file ownership experience in handling insurance claims.
• Ability to obtain insurance licenses within 30 days.
• Strong reading and interpretation of policy language.
• High attention to detail and professional demeanor.
• Open-minded problem-solving and coaching mindset.

Responsibilities

• Deliver an industry-leading claims experience for policyholders and claimants.
• Verify coverage and determine liability for a wide range of accident scenarios.
• Maintain prompt, courteous contact with all parties involved in a claim.
• Proactively manage pending claims with strong time management and organization.
• Coordinate vehicle repairs and assist with rental reimbursement.
• Contribute to evolving claims guidelines and best practices.
• Suggest potential product developments and process improvements.
• Engage with customers, peers, vendors, and managers to communicate effectively.
• Expand knowledge of personal auto claims, court decisions, and policy changes.

Skills

Policy interpretation

Liability assessment

Detail oriented

Empathy

Learning agility

Education

Bachelor’s degree or equivalent experience

Job description

Root Insurance is seeking a Complex Adjuster to manage a caseload of intricate auto claims, investigating coverage and liability while delivering an industry-leading claims experience. You will work to verify coverage, determine liability, and maintain proactive communication with all parties involved.

As part of a fast-evolving team, you will leverage data and collaboration to improve guidelines, best practices, and product developments while maintaining high standards of empathy and