Senior Complex Auto Claims Specialist

OhioX; Columbus (OH); Remote; USD 54,000 - 67,000; Full time

Job summary

Root is revolutionizing the car insurance industry with technology, data, and a team of skilled professionals. As a Complex Adjuster, you will manage intricate claims, verify coverage, and determine liability while delivering a best-in-class claims experience.

Join a work-where-it-works-best culture with headquarters in Columbus, OH, and opportunities across the US. Candidates should be prepared to obtain licenses promptly and apply strong analytical thinking to complex cases.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3–5 years of file ownership experience in handling insurance claims.
• Ability to obtain additional insurance licenses within 30 days.
• Strong understanding of liability and casualty principles.

Responsibilities

• Deliver an industry-leading claims experience for all policyholders and claimants.
• Verify coverage and determine liability for a wide range of accident scenarios.
• Consistently make prompt and courteous contact with all parties involved in a claim.
• Utilize exceptional time management to proactively manage pending claims.
• Respond to claim correspondence in a timely manner.
• Obtain detailed accident statements from drivers, passengers, and witnesses.

Skills

Insurance claims

Liability assessment

Policy interpretation

Communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Root is revolutionizing the car insurance industry with technology, data, and a team of skilled professionals. As a Complex Adjuster, you will manage intricate claims, verify coverage, and determine liability while delivering a best-in-class claims experience.

Join a work-where-it-works-best culture with headquarters in Columbus, OH, and opportunities across the US. Candidates should be prepared to obtain licenses promptly and apply strong analytical thinking to complex cases.