Remote Auto Injury Resolution Adjuster

OhioX; United States; Remote; USD 62,000 - 70,000; Full time

Job summary

Root is an insurtech company using technology and data to revolutionize the claims experience. We are seeking an Early Injury Resolution Adjuster to enforce fairness and push the boundaries of what is required for our customers.

You will handle personal auto claims across multiple states, confirm coverage, determine liability, and maintain meticulous diaries while communicating clearly with all parties. This role supports a national footprint across the United States.

Qualifications

• Bachelor’s degree preferred
• 2+ years of successful experience handling personal auto insurance claims across multiple states
• Demonstrated high quality claim handling balanced with strong productivity
• Strong technical understanding of liability and casualty principles
• Aptitude to quickly learn and apply new concepts
• Coachable and committed to professional growth

Responsibilities

• Delivers an industry-leading claim experience for all policyholders and claimants
• Confirms coverage and determines liability for a wide range of accident scenarios
• Consistently makes prompt and courteous contact with every party involved in a claim
• Maintains and updates a diary/schedule for each claim in the adjuster's pending
• Responds to claim correspondence in a timely fashion with very high quality
• Obtains detailed accident descriptions from drivers, passengers and witnesses
• Coordinates the repair of damaged vehicles, and assists with rental reimbursement
• Sets and maintains a loss reserve for every claim in the adjuster's pending
• Evaluates and settles non-severe injury claims
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Skills

Claims handling

Liability knowledge

Negotiation

Communication

Attention to detail

Empathy

Education

Bachelor’s degree preferred

Job description

Root is an insurtech company using technology and data to revolutionize the claims experience. We are seeking an Early Injury Resolution Adjuster to enforce fairness and push the boundaries of what is required for our customers.

You will handle personal auto claims across multiple states, confirm coverage, determine liability, and maintain meticulous diaries while communicating clearly with all parties. This role supports a national footprint across the United States.