Remote Auto Injury Resolution Adjuster

Root Insurance; United States; Remote; USD 62,000 - 70,000; Full time

Job summary

Root Insurance is hiring an Early Injury Resolution Adjuster to enforce fairness and leverage technology in our evolving claims process. You will drive a top-tier claims experience while determining coverage and liability across diverse accident scenarios.

With 2+ years of auto-claims experience, you will balance quality with productivity, communicate empathetically with all parties, and collaborate with teams to improve guidelines and processes.

Qualifications

• 2+ years of experience handling personal auto claims across multiple states.
• Strong understanding of liability and casualty principles.
• Proven ability to balance quality with productivity.
• Empathetic, professional communication with claim parties.
• Experience issuing payments and taking recorded statements.

Responsibilities

• Deliver an industry-leading claim experience for policyholders and claimants.
• Confirm coverage and determine liability for varied accident scenarios.
• Maintain diary/schedule for each claim and update as needed.
• Respond to claim correspondence promptly with high quality.
• Coordinate vehicle repairs and assist with rental reimbursement.
• Set and maintain loss reserves for each claim.
• Evaluate and settle non-severe injury claims.
• Provide input for improvements to guidelines and processes.
• Communicate effectively with customers, peers, vendors and managers.
• Engage in learning to stay updated on claims guidelines.

Skills

Auto claims handling

Multi-state claims

Liability concepts

Empathetic communication

Claim negotiation

Job description

Root Insurance is hiring an Early Injury Resolution Adjuster to enforce fairness and leverage technology in our evolving claims process. You will drive a top-tier claims experience while determining coverage and liability across diverse accident scenarios.

With 2+ years of auto-claims experience, you will balance quality with productivity, communicate empathetically with all parties, and collaborate with teams to improve guidelines and processes.