Remote-Eligible Certification & Projects Coordinator

Human Resource Certification Institute, Inc.; Alexandria (VA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Top Workplace recognition

Professional development opportunities

Health insurance

Generous PTO

401(k) match

Parental leave

Flexible work environment

Job summary

Human Resource Certification Institute, Inc. is seeking a Certification Specialist to provide administrative support for exam development activities at our Alexandria, VA headquarters.

The role includes coordinating projects, maintaining timelines, preparing materials, and ensuring confidentiality and accuracy in records. The position may be performed remotely with a requirement to live within 50 miles of the Alexandria office.

Qualifications

• Associate's or bachelor's degree preferred; equivalent combination of education and experience will be considered.
• 3+ years of administrative, customer service, project coordination, or related experience.
• Experience with databases, CRM systems, learning management systems, or volunteer management systems.
• Strong organizational, written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to work independently and as part of a collaborative team.
• Experience in certification industry or exam development is desirable.

Responsibilities

• Assisting with the coordination of exam development projects and meetings.
• Maintaining project timelines, schedules, and tracking tools.
• Preparing meeting materials and supporting workshops (virtual and in-person).
• Tracking exam development activities and following up on action items.
• Maintaining accurate records and documentation related to exam development activities.
• Entering and updating information in certification and volunteer management systems.
• Assisting with quality control reviews and administrative checks of exam materials.
• Supporting exam security requirements and confidentiality standards.
• Learning and utilizing systems and tools required to support certification programs.
• Providing volunteer and stakeholder support through communications and inquiries.
• Escalating complex issues to the Director, Test Development.
• Back-up to Senior Office Administrator for recognition activities and recertification credit requests.
• Assisting with collection of candidate and volunteer feedback and preparing reports.
• Coordinating logistics for meetings and workshops.
• Identifying opportunities to improve administrative processes.

Skills

Administrative experience

Customer service

Project coordination

Database/CRM/LMS experience

Communication skills

Microsoft Office proficiency

Education

Associate's or Bachelor's degree

Tools

MS Office

Job description

Human Resource Certification Institute, Inc. is seeking a Certification Specialist to provide administrative support for exam development activities at our Alexandria, VA headquarters.

The role includes coordinating projects, maintaining timelines, preparing materials, and ensuring confidentiality and accuracy in records. The position may be performed remotely with a requirement to live within 50 miles of the Alexandria office.