Remote Certification & Communications Specialist II

Jimmy Jazz; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

CBIC is seeking a Certification Program Specialist II to support certification and recertification processes, respond to candidate inquiries, and ensure handbooks and communications reflect current policy. The role emphasizes accessibility, clear writing, and global audience engagement.

The position is full-time and fully remote, reporting to the Executive Director, with responsibilities spanning program support and communications, including updates to standard handbooks and public-facing

Qualifications

• Bachelor’s degree in communications, marketing, journalism, business, healthcare administration, or related field preferred, or equivalent combination of education and experience.
• 3-5 years of relevant experience in communications/marketing, certification/credentialing, or customer-service-intensive administrative work required.
• Membership association or non-profit experience preferred.
• Prior experience with sound judgment and high accuracy preferred.

Responsibilities

• Maintain day-to-day certification support, engaging with certificants and candidates by phone, email, and correspondence.
• Handle escalated certification/re-certification issues requiring policy knowledge.
• Review and approve recertification portfolio audits.
• Coordinate with Prometric for exam administration issues.
• Issue digital badges via Credly and coordinate certificate orders.
• Manage group payments and maintain records for organizations.
• Maintain candidate databases with confidentiality and accuracy.
• Monitor and report on program metrics and prepare executive summaries.
• Use insights to inform process or communication improvements.

Skills

Policy knowledge

Written communication

Editing

Organizational skills

Time management

Attention to detail

Data interpretation

Audience segmentation

Problem solving

Discretion with confidential info

Microsoft Office

SharePoint

Teams

Outlook

Word

Excel

PowerPoint

Salesforce

Hootsuite

Canva

Email marketing platforms

HubSpot

Website CMS

Education

Bachelor’s degree in communications, marketing, journalism, business, healthcare administration, or related field

3-5 years of relevant experience in communications/marketing/certification/customer-service administrative work

Tools

Salesforce

Hootsuite

Canva

Microsoft Office Suite

SharePoint

Teams

Outlook

Word

Excel

PowerPoint

Website CMS

Job description

CBIC is seeking a Certification Program Specialist II to support certification and recertification processes, respond to candidate inquiries, and ensure handbooks and communications reflect current policy. The role emphasizes accessibility, clear writing, and global audience engagement.

The position is full-time and fully remote, reporting to the Executive Director, with responsibilities spanning program support and communications, including updates to standard handbooks and public-facing