Remote Senior Certification Specialist: VA Benefits

University of Maryland Global Campus; Northern (KY); Remote; USD 39,000 - 53,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Health Coverage

Retirement Stipend

Tuition Remission

Job summary

University of Maryland Global Campus seeks a Senior Certification Specialist to assist in processing, reconciling, and reporting VA educational benefits. The role is remote and part of the Veterans Certification department, focusing on timely enrollment certifications and compliance with VA rules.

The SCS will work with UMGC offices to resolve escalated issues, liaising with overseas contacts and maintaining training materials.

Qualifications

• Bachelor’s degree from an accredited institution of higher learning.
• Two (2) years of experience working at an institution of higher learning, with preference in a college Veterans Affairs Office or Student Advising.
• Experience in PeopleSoft and Enrollment Manager preferred.
• Knowledge and experience with Microsoft Office Suite.

Responsibilities

• Review student records, monitor enrollments, and process enrollments in PeopleSoft and the VA’s Enrollment Manager (EM) system.
• Liaise with advising operations, Office of Financial Solutions, and other UMGC departments to resolve escalated certification questions and concerns.
• Assist students in resolving issues with the Department of Veterans Affairs related to the use of VA educational benefits.
• Liaise with overseas points of contact to process enrollment certifications.
• Provide students, prospective students, and UMGC staff with general information about VA education benefits and act as first point of contact for student escalations.
• Develop and maintain job aids and internal training materials.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Education

Bachelor’s degree from an accredited institution of higher learning

Tools

PeopleSoft

Enrollment Manager

Microsoft Office Suite

Job description

University of Maryland Global Campus seeks a Senior Certification Specialist to assist in processing, reconciling, and reporting VA educational benefits. The role is remote and part of the Veterans Certification department, focusing on timely enrollment certifications and compliance with VA rules.

The SCS will work with UMGC offices to resolve escalated issues, liaising with overseas contacts and maintaining training materials.