Certification Specialist

Human Resource Certification Institute, Inc.; Alexandria (VA); Hybrid; USD 42,000 - 49,000; Full time

Benefits offered by this job

Top Workplace recognition

Professional development opportunities

Health insurance

Generous PTO

401(k) match

Parental leave

Flexible work environment

Job summary

Human Resource Certification Institute, Inc. is seeking a Certification Specialist to provide administrative support for exam development activities at our Alexandria, VA headquarters.

The role includes coordinating projects, maintaining timelines, preparing materials, and ensuring confidentiality and accuracy in records. The position may be performed remotely with a requirement to live within 50 miles of the Alexandria office.

Qualifications

• Associate's or bachelor's degree preferred; equivalent combination of education and experience will be considered.
• 3+ years of administrative, customer service, project coordination, or related experience.
• Experience with databases, CRM systems, learning management systems, or volunteer management systems.
• Strong organizational, written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to work independently and as part of a collaborative team.
• Experience in certification industry or exam development is desirable.

Responsibilities

• Assisting with the coordination of exam development projects and meetings.
• Maintaining project timelines, schedules, and tracking tools.
• Preparing meeting materials and supporting workshops (virtual and in-person).
• Tracking exam development activities and following up on action items.
• Maintaining accurate records and documentation related to exam development activities.
• Entering and updating information in certification and volunteer management systems.
• Assisting with quality control reviews and administrative checks of exam materials.
• Supporting exam security requirements and confidentiality standards.
• Learning and utilizing systems and tools required to support certification programs.
• Providing volunteer and stakeholder support through communications and inquiries.
• Escalating complex issues to the Director, Test Development.
• Back-up to Senior Office Administrator for recognition activities and recertification credit requests.
• Assisting with collection of candidate and volunteer feedback and preparing reports.
• Coordinating logistics for meetings and workshops.
• Identifying opportunities to improve administrative processes.

Skills

Administrative experience

Customer service

Project coordination

Database/CRM/LMS experience

Communication skills

Microsoft Office proficiency

Education

Associate's or Bachelor's degree

Tools

MS Office

Learning management systems

Volunteer management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Certification Specialist

Hourly Full Time Headquarters, Alexandria, VA, US

2 days ago Requisition ID: 1140

Salary Range: $30.77 To $35.90 Hourly

* This position may primarily be performed remotely, however, candidates must live within 50 miles of our headquarters office (1725 Duke Street, Alexandria, VA 22314). This rolerequires weekend work – approximately 4 – 5 weekends per year (in person) between April and November.

HRCI®, headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources profession. For over 50 years, we have set the global standard for HR expertise and excellence through our commitment to the development and advancement of businesspeople in the people business. HRCI develops and offers world-class learning, as well as the administration of eight global certifications and is dedicated to helping professionals achieve new competencies that drive business results. We are a dynamic non-profit with a hard-working, committed team. Want to know more about what life is like at HRCI? Find out more about us at https://www.hrci.org/about-hrci/life-at-hrci .

Why HRCI:

• We are a Top Workplace, three years running (2024-2026)!
• Be part of a dynamic and passionate team of professionals focused on driving the organization forward.
• Have the autonomy to grow your career and opportunities for professional development.
• Highly rewarding work in a fun, team-oriented culture.
• Great benefits (health insurance, generous time off, 401(k) match, parental leave) and a flexible working environment.

Position Overview:

The Certification Specialist provides administrative and operational support for HRCI's certification exam development activities. This role assists with coordinating exam development projects, supporting volunteer subject matter experts, maintaining documentation and records, and ensuring activities are completed according to established procedures and timelines.

• Assisting with the coordination of exam development projects and meetings.
• Maintaining project timelines, schedules, and tracking tools.
• Preparing meeting materials and supporting virtual and in-person exam development workshops.
• Tracking exam development activities and following up on outstanding action items.
• Maintaining accurate records and documentation related to exam development activities.
• Entering and updating information in certification and volunteer management systems.
• Assisting with quality control reviews and administrative checks of exam-related materials.
• Following established procedures to support exam security requirements and confidentiality standards.
• Learning and utilizing systems and tools required to support certification programs.

Provide volunteer and stakeholder support by:

• Assisting with communications to volunteer subject matter experts.
• Monitoring shared email inboxes and responding to routine inquiries.
• Providing excellent customer service to volunteers, candidates, vendors, and internal stakeholders.
• Escalating complex issues or concerns to the Director, Test Development.
• Acting as a backup to the Senior Office Administrator for the purposes of processing volunteer recognition activities and recertification credit requests.

Support team and organizational goals by:

• Assisting with the collection and organization of candidate and volunteer feedback.
• Preparing reports, spreadsheets, and tracking documents as requested.
• Supporting logistical planning for meetings, workshops, and special projects.
• Identifying opportunities to improve administrative processes and operational efficiency.
• Maintaining effective working relationships with colleagues, volunteers, and vendors.
• Participating in training and professional development activities to build certification program knowledge.

The Skills You Need to Succeed:

• Associate's or bachelor's degree preferred; equivalent combination of education and experience will be considered.
• 3+ years of administrative, customer service, project coordination, or related experience, required.
• Experience supporting projects, events, volunteers, customers, or administrative processes, required.
• Experience with databases, CRM systems, learning management systems, or volunteer management systems, required.
• Understanding and sensitivity to cross-cultural interactions through work, education, and personal experiences, required
• Previous certification industry or exam development experience, desirable.
• Strong organizational skills with a high level of attention to detail.
• Strong written and verbal communication skills.
• Ability to follow established procedures and maintain accurate records.
• Ability to manage multiple tasks and prioritize work effectively.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to work independently and as part of a collaborative team.
• Strong customer service and interpersonal skills.
• Ability to learn new systems, processes, and industry concepts.
• Reliable follow-through and commitment to meeting deadlines.

Compensation range: $30.77 – 35.90/hour (approximately $60,000 - 70,000/year); Compensation is based on a variety of factors including, but not limited to, relevant experience, skills, internal equity, and geographic location.