Remote Education Tech Partner Success Manager

Pearson

Dover (DE)

Remote

USD 80,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Job summary

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts, driving adoption and long-term value across the PALS suite. You will build strong relationships, anticipate risks, and partner with cross-functional teams to ensure successful implementations and renewals.

You will implement robust onboarding, monitor account health, and deliver strategic business reviews, while collaborating across Product, Technology, Marketing, Sales and Support

Qualifications

Experience using formative, interim, or MTSS data to impact student outcomes.
Ability to manage multiple accounts with cross-functional collaboration.
Strong communication and relationship-building skills.

Responsibilities

Develop a Success Plan for each partner with clear milestones.
Onboard partners before go-live and coordinate across Pearson teams.
Monitor health of accounts, drive adoption, reduce churn, and build loyalty.
Deliver business reviews linking product usage to partner goals.
Collaborate with Product, Technology, Marketing, Sales and Support to ensure a smooth journey.

Skills

Assessment data usage

Relationship building

Customer success

Time management

Tools

Salesforce

Microsoft O365

Job description

You will implement robust onboarding, monitor account health, and deliver strategic business reviews, while collaborating across Product, Technology, Marketing, Sales and Support

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