Remote Education Tech Customer Service Pro

Miaplaza; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Paid Time Off and holidays

Job summary

Miaplaza is seeking a Customer Service Specialist for a fully remote role within the United States. The job focuses on high-volume, human-centered interactions across phone, live chat, email, and social media to guide parents and educators.

Responsibilities include delivering exceptional support, personalizing communication, and resolving issues with empathy. The role requires strong written and verbal communication and reliable access to technology.

Qualifications

• At least 2 years in a people-facing role.
• Typing speed of 55 words per minute.
• Access to a computer/laptop with a camera and reliable internet.
• Ability to learn new technologies and processes quickly.

Responsibilities

• Deliver exceptional support across phone, email, chat, and social media.
• Resolve issues with empathy and efficiency while upholding high standards.
• Personalize communication to make customers feel valued.
• Analyze needs and recommend appropriate solutions.
• Maintain detailed records and gather customer feedback.
• Collaborate with teammates to handle high-volume, complex interactions.
• Turn challenging situations into positive outcomes.

Skills

Empathy

Communication

Multi-channel support

Time management

Problem solving

Job description

Miaplaza is seeking a Customer Service Specialist for a fully remote role within the United States. The job focuses on high-volume, human-centered interactions across phone, live chat, email, and social media to guide parents and educators.

Responsibilities include delivering exceptional support, personalizing communication, and resolving issues with empathy. The role requires strong written and verbal communication and reliable access to technology.