Remote Customer Service Specialist — Growth & Impact

Miaplaza, Inc.; Nevada; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO and holidays

Parental leave

MOHS tuition discounts

Free site memberships

Job summary

Miaplaza, Inc. is hiring a Customer Service Specialist to join a high-volume support team serving parents and educators. You will provide expert advice and tailored solutions across phone, live chat, email, and social media to help families navigate homeschooling decisions.

Work is 100% remote within the U.S. with an 8-hour shift structure. The position offers pay between $19.17 and $26.34 per hour, plus comprehensive benefits and opportunities for growth in a mission-driven company.

Qualifications

• Minimum 2 years in a people-facing role.
• Typing speed of 55 words per minute.
• Proficiency with common technology and tools; quick to learn new systems.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver support across phone, email, chat, and social media.
• Resolve customer issues with empathy and efficiency.
• Personalize communication to ensure customers feel valued.
• Analyze needs and recommend appropriate solutions.
• Maintain detailed interaction records and collect feedback.
• Collaborate with team to handle high-volume interactions.
• Turn challenging situations into positive outcomes.

Skills

People-facing experience

Typing speed

Tech-savvy

Strong communication

Self-management

Tools

Web camera

High-speed internet

Laptop/Computer

Job description

Miaplaza, Inc. is hiring a Customer Service Specialist to join a high-volume support team serving parents and educators. You will provide expert advice and tailored solutions across phone, live chat, email, and social media to help families navigate homeschooling decisions.

Work is 100% remote within the U.S. with an 8-hour shift structure. The position offers pay between $19.17 and $26.34 per hour, plus comprehensive benefits and opportunities for growth in a mission-driven company.