Multichannel Education Support Specialist

Miaplaza, Inc.; Georgia; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with employer match

Paid Time Off & holidays

MOHS tuition discounts

Job summary

Miaplaza, Inc. is seeking a Customer Service Specialist to provide expert guidance to parents and educators across phone, live chat, email, and social media. You will own interactions, deliver tailored solutions, and build trust while maintaining high standards of service.

The role requires exceptional communication, empathy, and the ability to work in a fast-paced environment. The schedule covers 8-hour shifts, with weekend availability and varied ET hours.

Qualifications

• Synthesizes complex information and explains it clearly.
• Excellent written and verbal communication skills.
• Resilient and positive in challenging situations.
• Experience in education or tech field is a plus.

Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media).
• Resolve customer issues with empathy and efficiency while maintaining elite standards.
• Personalize communication to make every customer feel valued and understood.
• Analyze customer needs and recommend appropriate solutions.
• Maintain detailed interaction records and collect valuable customer feedback.
• Collaborate with team members to manage a high volume of intricate interactions.
• Transform challenging customer situations into positive outcomes.

Skills

Multi-channel communication

Empathy

Active listening

Problem solving

Attention to detail

Time management

Independent work

Growth mindset

Job description

Miaplaza, Inc. is seeking a Customer Service Specialist to provide expert guidance to parents and educators across phone, live chat, email, and social media. You will own interactions, deliver tailored solutions, and build trust while maintaining high standards of service.

The role requires exceptional communication, empathy, and the ability to work in a fast-paced environment. The schedule covers 8-hour shifts, with weekend availability and varied ET hours.