Hybrid Customer Support Specialist — Education Tech

Procare Solutions; Denver, Atlanta (CO, GA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

HSA option

Vacation time

401K Plan

Employee Stock Purchase Plan

Employee Discount Program

Medical, Dependent Care, and Transport

RTD EcoPass

Tuition Reimbursement

Job summary

Procare Solutions seeks a Customer Support Specialist to assist end-users with software questions, mainly via phone and remote access. You will communicate solutions clearly and professionally, identify needs, and guide customers through product usage and services.

The role emphasizes empathetic service, teamwork, and adherence to processes while staying up to date with software changes and training. Hybrid work from Denver or Atlanta is available.

Qualifications

• Associate degree or equivalent work experience required.
• 1+ years of customer service experience.
• Experience with Accounting principles preferred.
• Experience with software support and troubleshooting hardware preferred.
• Intermediate knowledge of Windows 10 and networking.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide support for end-user software questions via phone and remote access.
• Communicate solutions clearly in a user-friendly and professional manner.
• Identify customer needs and resolve inquiries regarding product usage.
• Escalate cases to Tier 2 per company guidelines.
• Maintain a positive, empathetic attitude toward customers.
• Follow standard processes and improvise when needed.
• Stay current with software changes and training requirements.
• Ensure punctual, regular attendance.

Skills

Communication skills

Customer service

Multitasking

Technical communication

Windows 10

MS Office

Education

Associate degree or equivalent

Tools

Salesforce Service Cloud

Call distribution software

Networking

Job description

Procare Solutions seeks a Customer Support Specialist to assist end-users with software questions, mainly via phone and remote access. You will communicate solutions clearly and professionally, identify needs, and guide customers through product usage and services.

The role emphasizes empathetic service, teamwork, and adherence to processes while staying up to date with software changes and training. Hybrid work from Denver or Atlanta is available.