Remote Education Support Specialist

Openkrill; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid Time Off (PTO)

Job summary

Miaplaza is seeking a Customer Service Specialist to join our remote, U.S.-based support team. You will handle inquiries across phone, live chat, email, and social media, delivering human-centered assistance to parents and educators.

You'll work in a high-volume environment, applying empathy, problem-solving, and clear communication to resolve issues and build lasting trust, with shifts across 8-hour blocks and two weekend days as needed.

Qualifications

• At least 2 years of full time experience in a people-facing role.

Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)
• Resolve customer issues with empathy and efficiency while maintaining elite standards
• Personalize communication to make every customer feel valued and understood
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed interaction records and collect valuable customer feedback
• Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences
• Transform challenging customer situations into positive outcomes

Skills

Customer service

Phone support

Live chat

Written communication

Remote work

Typing 55 WPM

Empathy & problem solving

Independent work

Job description

Miaplaza is seeking a Customer Service Specialist to join our remote, U.S.-based support team. You will handle inquiries across phone, live chat, email, and social media, delivering human-centered assistance to parents and educators.

You'll work in a high-volume environment, applying empathy, problem-solving, and clear communication to resolve issues and build lasting trust, with shifts across 8-hour blocks and two weekend days as needed.