Remote Customer Care Specialist

Placements24; Willows (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Medical and dental insurance

Career growth

Paid training

Regular performance reviews

Equipment provided

Flexible hours

Job summary

Placements24 is seeking a Customer Support Specialist for a fully remote role supporting customers from a home office. You will handle inquiries by email, phone, and chat, delivering clear information and friendly service.

Ideal candidates will have prior customer service experience, excellent communication, and the ability to manage time effectively in a remote setting. Training provided and opportunities for growth.

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service or call center.
• Ability to work independently in a remote setup.

Responsibilities

• Respond to inquiries via email, phone and chat promptly and professionally.
• Provide accurate product and policy information.
• Troubleshoot issues and escalate complex cases.
• Document interactions in the CRM system.
• Gather feedback to improve service delivery.
• Maintain high customer satisfaction and first-contact resolution.

Skills

Customer service

CRM software

Communication skills

Problem solving

Time management

Education

High school diploma

Tools

CRM software

Helpdesk tools

Job description

Placements24 is seeking a Customer Support Specialist for a fully remote role supporting customers from a home office. You will handle inquiries by email, phone, and chat, delivering clear information and friendly service.

Ideal candidates will have prior customer service experience, excellent communication, and the ability to manage time effectively in a remote setting. Training provided and opportunities for growth.