Strategic CSM for K-12 District Transformation

Informed K12; United States; Remote; USD 156,000 - 185,000; Full time

Benefits offered by this job

Healthcare coverage

Uncapped PTO

Monthly productivity allowance

New hire stipend for remote setup

Wifi reimbursement

Annual office supply stipend

Skills development stipend

Job summary

Informed K12 is seeking a Customer Success Manager to help school districts transform operations from Texas to nationwide remote settings. You will partner with superintendents, cabinet leaders, and district staff to drive adoption of our platform, navigate bureaucracy, and deliver district-wide improvements that translate into student outcomes.

The role emphasizes change management, data-driven storytelling, and building trust with multi-level stakeholders to ensure sustained success and value

Qualifications

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or complex program management)
• Experience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12
• Track record of success navigating competing priorities — aligning stakeholders, holding others accountable, and delivering results under pressure
• Demonstrated experience solving problems with technology — evaluating options, selecting and implementing tools, and driving adoption with end users.

Responsibilities

• Navigate ambiguity and drive clarity by bringing structure, clarity, and a confident path forward in complex, multi-stakeholder contexts.
• Design solutions and drive strategic impact by applying product capabilities to district needs and presenting actionable paths forward.
• Build deep relationships across cabinet-level leaders to operational staff, translating trust into outcomes.
• Drive accountability by aligning internal teams and clients around shared goals and timelines, escalating when needed.
• Prove and grow value using data storytelling to show progress and drive adoption across audiences.

Skills

Stakeholder management

Problem solving with technology

Cross-functional collaboration

Change management

Job description

Informed K12 is seeking a Customer Success Manager to help school districts transform operations from Texas to nationwide remote settings. You will partner with superintendents, cabinet leaders, and district staff to drive adoption of our platform, navigate bureaucracy, and deliver district-wide improvements that translate into student outcomes.

The role emphasizes change management, data-driven storytelling, and building trust with multi-level stakeholders to ensure sustained success and value