Remote Education Ops Specialist — AI & Process

Relativity; Arkansas City (KS); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support education programs through operations and administration, driving efficiency and automation of processes. The role involves LMS updates, scheduling, and handling inquiries while coordinating with Finance and Legal on contracts.

Responsibilities include logistics, SOP creation, and leading upskilling sessions across internal systems. Strong organization, stakeholder management, and a bias for process improvements are essential.

Qualifications

• 1-3 years' experience.
• Strong attention to detail, excellent communication, curiosity.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce, Skilljar.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Salesforce

Skilljar

AI tools

Job description

Relativity is seeking a Specialist to support education programs through operations and administration, driving efficiency and automation of processes. The role involves LMS updates, scheduling, and handling inquiries while coordinating with Finance and Legal on contracts.

Responsibilities include logistics, SOP creation, and leading upskilling sessions across internal systems. Strong organization, stakeholder management, and a bias for process improvements are essential.