Remote Education Ops & Process Improvement Specialist

Relativity; Nashville (TN); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity in Nashville is seeking an Education Programs Specialist to support the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences.

You will automate workflows, manage LMS updates, coordinate trainings, and collaborate with Finance, Legal, and stakeholders to refine contracts and improve processes. The role emphasizes scale and efficiency through AI innovations and data-driven project management.

Qualifications

• 1–3 years of experience in education programs or related operations.
• Strong attention to detail and excellent communication skills.
• Basic experience with Skilljar and AI tools; Salesforce experience preferred.

Responsibilities

• Support workspace creation, scheduling and LMS updates.
• Review and manage candidate flagged attempts.
• Scrub and answer customer inquiries related to education programs.
• Execute training and certification contracts with Finance and Legal alignment.
• Run program logistics, create SOPs, and facilitate upskilling sessions.
• Own projects, process improvements, and AI innovations to scale and reduce manual work.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

Job description

Relativity in Nashville is seeking an Education Programs Specialist to support the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences.

You will automate workflows, manage LMS updates, coordinate trainings, and collaborate with Finance, Legal, and stakeholders to refine contracts and improve processes. The role emphasizes scale and efficiency through AI innovations and data-driven project management.