Remote Education Programs Operations Specialist

Relativity; Salem (NH); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

You will manage workspace creation, scheduling, LMS updates, and coordinate program logistics, working with Finance and Legal on contracts. This hybrid role engages stakeholders across systems and drives continuous process improvements.

Qualifications

• 1-3 years' experience.
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AI tools
• Preferred experience with Salesforce, Skilljar

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

Job description

Relativity is seeking a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

You will manage workspace creation, scheduling, LMS updates, and coordinate program logistics, working with Finance and Legal on contracts. This hybrid role engages stakeholders across systems and drives continuous process improvements.