Remote Education Programs Operations Specialist

Relativity; Baltimore (MD); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support the execution of education programs, handling operational and administrative tasks to ensure smooth delivery of learning experiences. The role focuses on automation and efficiency to scale processes across internal systems.

You will manage scheduling, LMS updates, training logistics, and SOP development, while coordinating with Finance and Legal on contracts and compliance.

Qualifications

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Execute training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Relativity is seeking a Specialist to support the execution of education programs, handling operational and administrative tasks to ensure smooth delivery of learning experiences. The role focuses on automation and efficiency to scale processes across internal systems.

You will manage scheduling, LMS updates, training logistics, and SOP development, while coordinating with Finance and Legal on contracts and compliance.