Remote EdTech District Adoption Lead

Daybreak Health; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

Daybreak Health is hiring a Customer Success Manager to own a portfolio of school districts, driving onboarding, staff activation, and training for adoption at scale. You will troubleshoot access, run trainings, and tailor engagement strategies across districts to maximize impact.

You will leverage AI and internal tools to build training decks, campaigns, and district talk tracks, while spending more time with people than building workflows.

Qualifications

• Experience in EdTech, education, or healthcare partnerships, product support, and enablement.
• K-12 background.
• Track record driving adoption at scale, think 100+ customers and thousands of end users.
• Strong project management across multiple launches at different phases.
• Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily.
• Exceptional organization across deadlines and deliverables.
• Self-starter who sees what needs to happen and makes it happen.
• Strong written and verbal communication.
• Comfortable turning data into insight, including building simple models.

Responsibilities

• Lead district onboarding, staff activation, and dashboard training.
• Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts.
• Run staff trainings and info sessions that get people genuinely bought in.
• Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay.
• Set the support and engagement strategy per district, with real autonomy to choose the approach.
• Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions.
• Find creative ways to reach teachers and parents, not just counselors and admin.
• Watch leading indicators like non-contributor district rates and elevate a rising rate as a structural signal.

Skills

Onboarding experience

Training delivery

Adoption campaigns

Data analysis

AI fluency

Cross-functional collaboration

Written & verbal communication

Documentation (Notion/Docs/Slides)

Tools

Notion

Google Docs

Google Slides

Job description

Daybreak Health is hiring a Customer Success Manager to own a portfolio of school districts, driving onboarding, staff activation, and training for adoption at scale. You will troubleshoot access, run trainings, and tailor engagement strategies across districts to maximize impact.

You will leverage AI and internal tools to build training decks, campaigns, and district talk tracks, while spending more time with people than building workflows.