Remote Customer Success Manager II — K-12 EdTech (GA)

TrulyHired; United States; On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Health benefits

401(k) and Roth 401(k) with company+

Paid time off

12 paid holidays

Parental Leave

Tuition Reimbursement

Life & Disability Insurance

Well-being programs

Job summary

Renaissance is seeking a Customer Success Manager II to partner with schools and districts across Georgia, guiding onboarding, adoption, and renewal of our education technology platform. You will manage a mixed portfolio, drive value for educators, and help districts achieve strong student outcomes.

You will collaborate with cross-functional teams, lead strategic conversations, and deploy scalable solutions while monitoring success metrics to mitigate churn and expand outcomes.

Qualifications

• 2-3 years experience in Customer Success required.
• Strong understanding of the K12 education competitive landscape.
• Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment.
• Excellent CS strategy acumen with good business development and negotiating skills.
• Strong interpersonal, written, presentation and oral communication skills.
• Proven track record of meeting/exceeding goals and delivering outcomes to customers.

Responsibilities

• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
• Ensure that customers are continuously delighted throughout their journey with Renaissance
• Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight
• Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories
• Facilitate or manage support/ product/ experience related customer challenges
• Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals
• Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges
• Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements
• Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn
• Monitor new customers through the onboarding process, ensuring a smooth transition
• Deploy many communication strategies to engage customers and engage
• Lead customer strategies for personalized engagement operating with greater independence
• Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

Skills

K-12 landscape knowledge

CS strategy

Analytical mindset

Communication skills

Negotiation skills

Goal-oriented

Job description

Renaissance is seeking a Customer Success Manager II to partner with schools and districts across Georgia, guiding onboarding, adoption, and renewal of our education technology platform. You will manage a mixed portfolio, drive value for educators, and help districts achieve strong student outcomes.

You will collaborate with cross-functional teams, lead strategic conversations, and deploy scalable solutions while monitoring success metrics to mitigate churn and expand outcomes.