Senior Customer Success Manager, K-12 EdTech Growth

Renaissance Learning North America; Phoenix (AZ); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Health Savings

Flexible Spending

401(k) matching

Paid Vacation

Paid Holidays

Parental Leave

Tuition Reimbursement

Life Insurance

Well-being Programs

Job summary

Renaissance Learning North America is seeking a Customer Success Manager III to guide districts and schools through onboarding, adoption, and renewal on our education technology platform.

You will build strategic relationships, partner with Sales for growth, and lead complex customer initiatives across multiple states while ensuring outstanding value and outcomes for educators and students.

Qualifications

• 3-5 years experience in Customer Success
• Strong understanding of the K12 education competitive landscape
• Strong organizational, analytical and detail-oriented thinking in a goal-oriented environment
• Excellent CS strategy acumen with business development and negotiating skills
• Strong interpersonal, written, presentation and oral communication skills
• Proven track record of meeting/exceeding goals and delivering outcomes to customers
• Experience within a SaaS education company

Responsibilities

• Manage assigned portfolio customers with significant independence; Develop strategic relationships across territories and execute impactful strategies
• Proactively ensure customers are delighted throughout their journey with Renaissance
• Partner with Sales to develop and execute account growth strategies across shared customers
• Identify and escalate risks; report on customer and territory insights
• Identify opportunities for upselling and cross-selling and collaborate with sales to close opportunities
• Lead complex customer success initiatives and serve as escalation point for accounts
• Assist with product order queries and coordinate with logistics to resolve issues
• Ensure customers understand product benefits and features
• Drive engagement and full adoption of product and deployed hardware
• Gather customer feedback and relay it to product teams
• Monitor accounts and address dissatisfaction or churn risk
• Guide new customers through onboarding with clear 1:many communication
• Independently drive customer strategies for personalized engagement
• Mentor internal teams on customer success strategies and product support
• Develop product/industry knowledge and contribute to thought leadership at events

Skills

Customer Success

Strategic thinking

Account management

Communication

Negotiation

Cross-functional collaboration

SaaS experience

Job description

Renaissance Learning North America is seeking a Customer Success Manager III to guide districts and schools through onboarding, adoption, and renewal on our education technology platform.

You will build strategic relationships, partner with Sales for growth, and lead complex customer initiatives across multiple states while ensuring outstanding value and outcomes for educators and students.