Remote Customer Success Manager – EdTech District Onboarding

Pantera Capital; San Francisco (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

Daybreak Health is seeking a Customer Success Manager to own a portfolio of 50+ school districts, guiding onboarding, training, and ongoing support for counselors, social workers, and admins.

This fully remote role focuses on scalable execution, AI-assisted tooling, data-driven adoption, and cross-functional collaboration to ensure districts launch quickly and refer more students. You’ll help build capacity models and run campaigns that improve outcomes.

Qualifications

• Experience in EdTech, education, or healthcare partnerships, product support, and enablement.
• K-12 background.
• Track record driving adoption at scale, think 100+ customers and thousands of end users.
• Strong project management across multiple launches at different phases.
• Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily.
• Exceptional organization across deadlines and deliverables.
• Self-starter who sees what needs to happen and makes it happen.
• Strong written and verbal communication.
• Comfortable turning data into insight, including building simple models.

Responsibilities

• Lead district onboarding, staff activation, and dashboard training.
• Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts.
• Run staff trainings and info sessions that get people genuinely bought in.
• Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay.
• Set the support and engagement strategy per district, with real autonomy to choose the approach.
• Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions.
• Find creative ways to reach teachers and parents, not just counselors and admin.
• Watch leading indicators like non-contributor district rates and elevate a rising rate as a structural signal, not a seasonal dip.
• Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team.
• Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone.
• Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it.
• Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack.

Skills

Onboarding

Staff training

Adoption campaigns

Project management

Data analysis

AI fluency

Troubleshooting

Cross-functional collaboration

Communication

Documentation

Tools

Notion

Google Docs

Google Slides

Job description

Daybreak Health is seeking a Customer Success Manager to own a portfolio of 50+ school districts, guiding onboarding, training, and ongoing support for counselors, social workers, and admins.

This fully remote role focuses on scalable execution, AI-assisted tooling, data-driven adoption, and cross-functional collaboration to ensure districts launch quickly and refer more students. You’ll help build capacity models and run campaigns that improve outcomes.