Remote EdTech Customer Success Lead (K-12)
Pearson
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Benefits offered by this job
Job summary
Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts within the PALS suite. You will drive adoption, build strong partnerships, and manage implementation milestones, working across Product, Technology, Marketing, Sales, and Support to ensure a seamless customer journey.
You will monitor account health, deliver business reviews, and align partner goals with Pearson’s value proposition. Remote-first, with travel up to 30% as needed.
Qualifications
- Experience using formative/interim or MTSS data to impact outcomes at district level.
- Commitment to getting it right with a strong customer-first mindset.
- Ability to manage multiple accounts and build long-term partnerships.
Responsibilities
- Develop a Success Plan for each partner and align milestones with product adoption.
- Coordinate onboarding activities before go-live and ensure rapid milestone completion.
- Monitor account health, drive adoption, and reduce churn through data-driven reviews.
- Collaborate with Product, Technology, Marketing, Sales, and Support to ensure a seamless journey.
- Translate product usage data into insights and actionable partner stories.
Skills
Tools
Job description
Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts within the PALS suite. You will drive adoption, build strong partnerships, and manage implementation milestones, working across Product, Technology, Marketing, Sales, and Support to ensure a seamless customer journey.
You will monitor account health, deliver business reviews, and align partner goals with Pearson’s value proposition. Remote-first, with travel up to 30% as needed.
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