K-12 EdTech Partner Success Specialist (Remote)
Pearson
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Résumé du poste
Pearson is seeking a Specialist, Customer Success to manage midsize and large school districts within the PALS suite. You will implement strategies, guide onboarding, monitor account health, and collaborate across teams to ensure successful adoption and renewal.
The role emphasizes data-driven decisions, partner growth, and strong customer relationships. You will work within a remote-first culture, travel up to 30%, and contribute to scalable customer success practices across Pearson School
Qualifications
- Experience using formative/interim assessments data to improve outcomes at district level.
- Strong relationship-building and cross-team collaboration skills.
- Excellent organizational and time management abilities.
- World-class communication with customers to foster value and loyalty.
Responsabilités
- Develop a Success Plan for each partner and define clear milestones.
- Oversee onboarding activities before go-live and drive rapid adoption milestones.
- Monitor account health, drive product adoption, reduce churn, and build loyalty.
- Collaborate with Product, Technology, Marketing, Sales and Support for a seamless customer journey.
- Translate product usage into actionable insights aligned with partner goals and strategies.
Connaissances
Outils
Description du poste
Pearson is seeking a Specialist, Customer Success to manage midsize and large school districts within the PALS suite. You will implement strategies, guide onboarding, monitor account health, and collaborate across teams to ensure successful adoption and renewal.
The role emphasizes data-driven decisions, partner growth, and strong customer relationships. You will work within a remote-first culture, travel up to 30%, and contribute to scalable customer success practices across Pearson School
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