Remote-First Strategic CX Lead, SaaS Education

Presence; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401K with match

Home office stipend

Job summary

Presence is the leading provider of teletherapy solutions for schools across the United States. The Customer Experience Specialist will manage a portfolio of school and district partners, drive onboarding, adoption and retention, and serve as a strategic advisor throughout the customer lifecycle.

This role involves leading training, developing success plans, and measuring value with KPIs while collaborating with cross-functional teams to ensure measurable outcomes for students and districts.

Qualifications

• 3+ years of experience in Customer Success, account management, implementation, or a consultative customer-facing role.
• Strong analytical skills to monitor customer experience and address pain points.
• Exceptional communication and collaboration to influence stakeholders and drive adoption.

Responsibilities

• Lead onboarding and training for customers on SaaS platforms.
• Develop success plans connecting platform usage to defined goals and value.
• Track KPIs for customer health, retention, and satisfaction.
• Coordinate with Implementation, Sales, and Analytics teams.

Skills

Customer Success

Account Management

Implementation

Strategic advisory

Job description

Presence is the leading provider of teletherapy solutions for schools across the United States. The Customer Experience Specialist will manage a portfolio of school and district partners, drive onboarding, adoption and retention, and serve as a strategic advisor throughout the customer lifecycle.

This role involves leading training, developing success plans, and measuring value with KPIs while collaborating with cross-functional teams to ensure measurable outcomes for students and districts.