Remote EdTech Customer Care Specialist

Cengage Group; Salt Lake City (UT); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual day one

401K with matched contributions

Healthcare starting day one

Work from home position

Job summary

Cengage Group is seeking a remote-based Customer Service Associate to handle orders, adjustments, and product registrations across phone, email, cases, and live chat. You will navigate internal systems to clarify needs and resolve inquiries while reporting trends for improvements.

The role emphasizes a professional, attentive service experience with opportunities for growth and full-time employment from home, with benefits starting on day one.

Qualifications

• High school diploma or GED required.
• Ability to handle multiple inquiries across channels.
• Strong customer service focus and communication skills.

Responsibilities

• Handle inquiries about orders, adjustments, gratis copy requests, and product registrations across phone, email, cases and live chat.
• Navigate multiple internal software applications to clarify needs and resolve inquiries.
• Identify root causes of issues and report trends to improve products and processes.

Skills

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Job description

Cengage Group is seeking a remote-based Customer Service Associate to handle orders, adjustments, and product registrations across phone, email, cases, and live chat. You will navigate internal systems to clarify needs and resolve inquiries while reporting trends for improvements.

The role emphasizes a professional, attentive service experience with opportunities for growth and full-time employment from home, with benefits starting on day one.