Remote Customer Support Specialist: Elevate Learners

Cengage Group; Boise (ID); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual starting day one

401K with employer matched

Healthcare coverage starting day one

Quarterly performance reviews

Work from home position

Job summary

Cengage Group in the United States seeks a customer service associate to handle orders, inquiries, and digital product registrations across multiple channels, including phone, email, cases, and live chat.

You will navigate internal systems, identify the root causes of issues, and resolve inquiries while reporting trends to improve products and processes. A High School Diploma or GED is required, and the role supports a work-from-home model with company assets provided.

Qualifications

• High School Diploma or GED required.
• Strong communication and organizational skills.
• Ability to multi-task and work independently.

Responsibilities

• Handle customer inquiries about orders, adjustments, and digital product registrations across phone, email, cases, and live chat.
• Navigate multiple internal software systems to clarify needs and resolve inquiries.
• Identify trends to drive product and process improvements and report findings.

Education

High School Graduate or GED

Job description

Cengage Group in the United States seeks a customer service associate to handle orders, inquiries, and digital product registrations across multiple channels, including phone, email, cases, and live chat.

You will navigate internal systems, identify the root causes of issues, and resolve inquiries while reporting trends to improve products and processes. A High School Diploma or GED is required, and the role supports a work-from-home model with company assets provided.