Remote Customer Tech Support Specialist

Cengage Group; Burlington (VT); Remote; USD 23,000 - 37,000; Full time

Benefits offered by this job

Vacation accrual from day one

401K with employer matched

Healthcare coverage from day one

Work from home position

Job summary

Cengage Group is seeking a customer support specialist to assist users of our digital learning solutions. This is a fully remote, work-from-home role supporting students and educators in the United States.

You will troubleshoot across operating systems, browsers, and connectivity, document interactions in our ticketing system, and collaborate with product teams on reported issues and feature requests. The role emphasizes clear communication and strong problem-solving under varying schedules.

Qualifications

• High school graduate required.
• Able to work independently and in a team environment.
• Organized self-starter with high attention to detail.
• Knowledge of Microsoft operating systems and Office; Apple OS knowledge preferred.
• Understanding of major browsers and mobile devices.
• Analytical and critical thinking for troubleshooting.
• Proficient in keyboarding.
• Maintain technical & product knowledge continuously.

Responsibilities

• Provide live and non-live support for digital solutions.
• Use administrative tools to analyze technical issues reported by customers.
• Troubleshoot and resolve issues related to system requirements (OS, browsers, plugins, connectivity).
• Identify issues needing software development/intervention and forward to the appropriate group.
• Identify customer feature requests and communicate upward.
• Fully and accurately detail customer interactions using a ticketing system.
• Provide clear and accurate directions to customers and partners.

Skills

High school graduate

Independent & team work

Organized self-starter

Microsoft OS & Office knowledge

Apple OS knowledge preferred

Browsers & mobile devices knowledge

Analytical thinking & troubleshooting

Keyboarding proficiency

Technical knowledge maintenance

Quiet, dedicated workspace with good인터

Education

Technical degree or certification

Tools

Ticketing system

Job description

Cengage Group is seeking a customer support specialist to assist users of our digital learning solutions. This is a fully remote, work-from-home role supporting students and educators in the United States.

You will troubleshoot across operating systems, browsers, and connectivity, document interactions in our ticketing system, and collaborate with product teams on reported issues and feature requests. The role emphasizes clear communication and strong problem-solving under varying schedules.