Remote Customer Support Associate — Grow with Education

Cengage Group; Kentucky; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual starting day one

401K with employer matched

Healthcare (medical, dental, vision)

Performance reviews and internal adv.

Work from home setup

Job summary

Cengage Group is seeking a customer service professional to handle orders, inquiries, and digital product registrations from a remote Kentucky-based team. You will communicate across phone, email, live chat, and cases, resolving issues and ensuring a positive product experience.

Ideal candidates will have a High School diploma, strong communication, multitasking, and collaboration skills. Cengage offers a clear growth path, generous benefits starting day one, and a work-from-home setup with

Qualifications

• HS diploma or GED required.
• Ability to handle inquiries across multiple channels.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inquiries with regards to orders, adjustments, and product questions via phone, email, cases and live chat.
• Clarify customer needs, identify root causes, and resolve inquiries.
• Identify trends and report improvements to products, services and processes.

Skills

Customer service

Multitasking

Effective communication

Organizational skills

Education

High School Diploma or GED

Job description

Cengage Group is seeking a customer service professional to handle orders, inquiries, and digital product registrations from a remote Kentucky-based team. You will communicate across phone, email, live chat, and cases, resolving issues and ensuring a positive product experience.

Ideal candidates will have a High School diploma, strong communication, multitasking, and collaboration skills. Cengage offers a clear growth path, generous benefits starting day one, and a work-from-home setup with