Remote Customer Support Specialist: Help Learners Succeed

Cengage Group; Honolulu (HI); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual starting day one

401K with employer matched

Healthcare coverage starting day one

Quarterly performance reviews

Work from home position with assets

Job summary

Cengage Group in the United States is seeking a customer service associate to handle inquiries about orders, adjustments, gratis copy requests, and product registrations via phone, email, cases and live chat.

Associates use multiple internal software applications to clarify needs, resolve issues, and report trends for product and process improvements. The role offers remote work from home, with day-one benefits including healthcare, 401k, and vacation accrual.

Qualifications

• High School Diploma or GED required.
• Ability to handle inquiries via multiple channels (phone, email, cases, live chat).
• Strong communication and multitasking skills essential.

Responsibilities

• Handle inquiries about orders, adjustments, gratis copy requests, and product registrations via multiple channels.
• Navigate internal software to clarify needs and resolve inquiries.
• Identify trends to help improve products, services, processes and websites.

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

CRM software

Job description

Cengage Group in the United States is seeking a customer service associate to handle inquiries about orders, adjustments, gratis copy requests, and product registrations via phone, email, cases and live chat.

Associates use multiple internal software applications to clarify needs, resolve issues, and report trends for product and process improvements. The role offers remote work from home, with day-one benefits including healthcare, 401k, and vacation accrual.