Remote Student Support Specialist

Cengage Group; Portland (ME); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual starting day one

401K with employer matched

Healthcare coverage starting day one

Quarterly performance reviews

Work from home position with assets

Job summary

Cengage Group in the United States seeks a customer service associate to handle inquiries about orders, accounts, and digital products across phone, email, cases and live chat.

You will navigate multiple internal systems, resolve issues, and report trends to improve products, services and websites. A high school diploma or GED and a collaborative, proactive mindset are required. The role includes a work-from-home option with provided assets.

Qualifications

• Achieve established quality, availability and productivity objectives.
• Be committed to ongoing personal development.
• Build into other's success by sharing acquired knowledge through mentoring opportunities.
• Thrive in a team environment and also possess the ability to work productively and independently.
• Demonstrate solid multi-tasking and organizational skills.
• Possess a High School Graduate or GED.

Responsibilities

• Inquiries handling regarding orders, adjustments, gratis copy requests, company websites, digital product registrations and general product inquiries via phone, email, cases and live chat.
• Navigate multiple internal software applications to clarify needs, resolve root causes and finalize inquiries.
• Identify trends and report insights to improve products, services, processes and websites.

Skills

Multitasking

Organizational skills

Mentoring others

Team player

Professional development

Education

High School Diploma or GED

Job description

Cengage Group in the United States seeks a customer service associate to handle inquiries about orders, accounts, and digital products across phone, email, cases and live chat.

You will navigate multiple internal systems, resolve issues, and report trends to improve products, services and websites. A high school diploma or GED and a collaborative, proactive mindset are required. The role includes a work-from-home option with provided assets.