Remote Customer Support Specialist

Cengage Group; Anchorage (AK); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual from day one

401K with employer matched

Healthcare (medical, dental, vision)覆盖

Quarterly performance reviews

Work from home with company assets

Job summary

Cengage Group is hiring for a full-time customer support representative based in the United States, with a remote work setup. The role handles inquiries about orders, registrations, and product information across phone, email, cases, and live chat.

You will use several internal systems to clarify customer needs, diagnose issues, and resolve inquiries while identifying improvement opportunities. The team values professionalism, attentiveness, and a service-minded approach to help learners engage

Qualifications

• High School Diploma or GED required.

Responsibilities

• Handle inquiries about orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via phone, email, cases and live chat.
• Navigate multiple internal software applications while clarifying needs, identifying root causes and resolving inquiries.
• Identify and report trends to drive improvements to products, services, processes and websites.

Education

High School Diploma or GED

Job description

Cengage Group is hiring for a full-time customer support representative based in the United States, with a remote work setup. The role handles inquiries about orders, registrations, and product information across phone, email, cases, and live chat.

You will use several internal systems to clarify customer needs, diagnose issues, and resolve inquiries while identifying improvement opportunities. The team values professionalism, attentiveness, and a service-minded approach to help learners engage