Remote Customer Support Specialist - Grow with EdTech

Cengage Group; Hagåtña (GU); Remote; USD 42,981,000 - 57,308,000; Full time

Benefits offered by this job

Vacation accrual

401K with employer matched

Healthcare (medical, dental, vision)

Quarterly performance reviews

Work from home

Job summary

Cengage Group in the United States is seeking a full-time customer service associate to handle inquiries about orders, gratis copy requests, website registrations, and product issues across calls, email, cases and live chat.

You will navigate multiple internal systems, identify root causes, and report trends to improve processes. A High School Diploma or GED is required, and you should be able to multi-task and work well in a team while developing your skills.

Qualifications

• High School Diploma or GED is required.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong communication and customer-service skills are essential.
• Comfort with working across multiple channels (phone, email, chat, cases).

Responsibilities

• Handle inquiries about orders, adjustments, gratis copy requests, website registrations, and product questions via phone, email, cases, and live chat.
• Navigate multiple internal software applications to clarify needs and resolve issues.
• Identify trends and report on opportunities to improve products, services, processes and websites.
• Maintain quality, availability and productivity objectives while developing professionally.

Skills

Multitasking

Organizational skills

Customer service

Communication

Teamwork

Professionalism

Education

High School Diploma or GED

Job description

Cengage Group in the United States is seeking a full-time customer service associate to handle inquiries about orders, gratis copy requests, website registrations, and product issues across calls, email, cases and live chat.

You will navigate multiple internal systems, identify root causes, and report trends to improve processes. A High School Diploma or GED is required, and you should be able to multi-task and work well in a team while developing your skills.