Remote Customer Support Specialist

Cengage Group; Little Rock (AR); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual from day one

401K with employer matched

Healthcare coverage from day one

Quarterly performance reviews

Work from home position

Job summary

Cengage Group is hiring for a remote Customer Support role. You will handle inquiries across phone, email, cases and live chat, guiding customers to resolution while using multiple internal systems.

Successful team members will communicate clearly, collaborate within a supportive team, and continually develop product and process knowledge. This is a work-from-home position with company assets provided.

Qualifications

• Achieve established quality, availability and productivity objectives.
• Commit to ongoing personal development.
• Mentor others to share acquired knowledge.
• Thrive in a team environment and also work independently.
• Demonstrate multitasking and organizational skills.
• Must have a High School Diploma or GED.

Responsibilities

• Handle inquiries via phone, email, cases and live chat to clarify needs and resolve issues.
• Navigate multiple internal software applications while assisting customers.
• Identify root causes and report trends to improve products, services and websites.

Education

High School Diploma or GED

Job description

Cengage Group is hiring for a remote Customer Support role. You will handle inquiries across phone, email, cases and live chat, guiding customers to resolution while using multiple internal systems.

Successful team members will communicate clearly, collaborate within a supportive team, and continually develop product and process knowledge. This is a work-from-home position with company assets provided.