Remote Customer Support Specialist | Growth & Impact

Cengage; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual from day one

401K with employer matched

Healthcare coverage from day one

Quarterly performance reviews

Work from home position with assets

Job summary

Cengage Group is seeking a customer service associate to handle orders, inquiries, adjustments, and digital product registrations across phone, email, cases, and live chat.

You'll navigate multiple internal systems, identify root causes, and contribute to product and process improvements while delivering a professional, compassionate service experience. A High School Diploma or GED is required, and strong multitasking and organizational skills are essential.

Qualifications

• High School Diploma or GED required.
• Experience handling inquiries via multiple channels (phone, email, live chat).
• Able to identify root causes and resolve inquiries efficiently.

Responsibilities

• Handle inquiries regarding orders, adjustments, gratis copies, and general product questions via multiple channels.
• Navigate multiple internal systems while communicating with customers to clarify needs.
• Identify trends and report improvements to products, services, and processes.
• Work in a team while also capable of independent, productive work.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High School Diploma or GED

Job description

Cengage Group is seeking a customer service associate to handle orders, inquiries, adjustments, and digital product registrations across phone, email, cases, and live chat.

You'll navigate multiple internal systems, identify root causes, and contribute to product and process improvements while delivering a professional, compassionate service experience. A High School Diploma or GED is required, and strong multitasking and organizational skills are essential.