Remote E-commerce Operations Manager

Placements24; Willows (CA); Hybrid; USD 55,000 - 73,000; Full time

Benefits offered by this job

Fully remote

Annual performance bonus

Growth opportunities

Collaborative remote culture

Job summary

Placements24 seeks an experienced Remote E-commerce Operations Manager to lead end-to-end online operations from inventory to customer service. The role requires strong leadership, strategic thinking, and excellent communication to manage a distributed team across departments.

You will optimize workflows, monitor KPIs, and collaborate with suppliers and logistics partners to ensure a seamless customer experience in a fully remote setup within South Africa.

Qualifications

• Extensive experience in e-commerce operations management or a similar role.

Responsibilities

• Oversee daily e-commerce operations including order processing, shipping and returns.
• Manage inventory levels and coordinate with suppliers and 3PL providers.
• Ensure smooth functioning and optimization of the e-commerce platform (website).
• Develop and implement efficient operational workflows to improve speed and reduce costs.
• Manage customer service operations, ensuring timely and satisfactory resolution of inquiries and issues.
• Monitor website performance and collaborate with the technical team for updates or fixes.
• Analyze operational data to identify bottlenecks and areas for improvement.
• Develop and manage operational budgets and KPIs.
• Lead and mentor a remote team of operational staff.
• Ensure compliance with e-commerce regulations and best practices.

Skills

E-commerce operations

Inventory management

Logistics management

Remote team leadership

Analytical skills

Customer service oversight

Strategic thinking

Communication

Project management tools

Process optimization

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Inventory management software

ERP/ERP-like tools

Project management tools

Job description

About the Role

Our client is looking for an experienced and highly organized Remote E-commerce Operations Manager to lead their online business operations. This position is fully remote, allowing you to work from anywhere within South Africa. You will be responsible for overseeing all aspects of the e-commerce operations, from inventory management and order fulfillment to customer service and website maintenance. The ideal candidate has a proven track record in managing complex e-commerce workflows, optimizing operational efficiency, and ensuring a seamless customer experience. This is a critical role that requires strong leadership, strategic thinking, and excellent communication skills to manage a distributed team and collaborate effectively with various departments. If you are passionate about e-commerce and thrive in a remote work environment, this is the perfect opportunity for you. Join our client and play a key role in scaling their online business operations effectively and efficiently, regardless of physical location.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, shipping, and returns.
• Manage inventory levels and coordinate with suppliers and third-party logistics (3PL) providers.
• Ensure the smooth functioning and optimization of the e-commerce platform (website).
• Develop and implement efficient operational workflows to improve speed and reduce costs.
• Manage customer service operations, ensuring timely and satisfactory resolution of inquiries and issues.
• Monitor website performance and collaborate with the technical team for any necessary updates or fixes.
• Analyze operational data to identify bottlenecks and areas for improvement.
• Develop and manage operational budgets and key performance indicators (KPIs).
• Lead and mentor a remote team of operational staff, fostering a collaborative and productive environment.
• Ensure compliance with all relevant e-commerce regulations and best practices.

Requirements

• Extensive experience in e-commerce operations management or a similar role.
• Proven ability to manage inventory, logistics, and order fulfillment processes.
• Strong understanding of e-commerce platforms and technologies.
• Excellent analytical and problem-solving skills.
• Demonstrated experience in managing remote teams and operations.
• Exceptional communication and interpersonal skills, essential for remote collaboration.
• Proficiency in project management and operational efficiency tools.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience with data analysis and reporting to drive operational improvements.
• Ability to work autonomously and demonstrate strong self-discipline in a remote setting.

Benefits

• Fully remote position, offering maximum flexibility.
• Competitive salary package commensurate with experience.
• Opportunity to lead and shape e-commerce operations for a growing company.
• Professional development and growth opportunities.
• Collaborative and supportive remote work culture.
• Contribution to key strategic decisions for the business.
• Work from anywhere in South Africa.
• Annual performance bonus.