E-commerce Operations Manager (Remote)

Placements24; Willows (CA); À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Fully remote

Competitive salary

Health insurance

Generous PTO

Leadership training

Career advancement

Résumé du poste

Placements24 is seeking an experienced E-commerce Operations Manager to lead remote online sales processes, including inventory, order fulfillment, logistics and customer service. You will optimize workflows, implement best practices, and leverage technology to enhance the customer experience and profitability.

The role requires a strong understanding of supply chain dynamics, data-driven decision making, and proven leadership in a remote environment.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 5 years of experience in e-commerce operations or supply chain management.
• Proven experience in fulfillment, logistics and inventory for online retail.
• Strong knowledge of e-commerce platforms and order management systems (OMS).
• Analytical, data-driven approach to decision-making and optimization.
• Experience leading remote teams and cross-functional collaboration.

Responsabilités

• Oversee and manage day-to-day e-commerce operations including order processing, inventory management, fulfillment and shipping.
• Develop strategies to optimize efficiency, reduce costs, and improve delivery times.
• Manage relationships with 3PL providers, carriers and operational vendors.
• Ensure accurate inventory across all channels and distribution points.
• Monitor key metrics and implement corrective actions as needed.
• Develop and refine SOPs for all e-commerce operations.
• Collaborate with customer service to resolve order-related issues promptly.
• Identify and implement technology solutions to automate processes.
• Manage returns and exchanges to maximize customer satisfaction.
• Ensure compliance with regulations and company policies.

Connaissances

Data-driven decisions

Remote leadership

Vendor management

Operations management

Problem solving

Strong communicator

Formation

Bachelor's degree

Outils

OMS systems

Inventory software

3PL platforms

Description du poste

About the Role

Our client, a rapidly scaling e-commerce enterprise, is seeking a highly organized and strategic E-commerce Operations Manager to spearhead their operations. This is a crucial, fully remote role focused on ensuring the seamless execution of all online sales processes, from inventory management and order fulfillment to logistics and customer service. The ideal candidate possesses a strong understanding of supply chain dynamics, operational efficiency, and the nuances of online retail. You will play a key role in optimizing workflows, implementing best practices, and leveraging technology to enhance the customer experience and drive profitability. Working remotely, you will collaborate with a dedicated team to maintain high standards of service and operational excellence across all touchpoints of the e-commerce journey. This position offers a significant opportunity for leadership and growth within a dynamic, digitally native company.

Key Responsibilities

• Oversee and manage all day-to-day e-commerce operations, including order processing, inventory management, fulfillment, and shipping.
• Develop and implement strategies to optimize operational efficiency, reduce costs, and improve delivery times.
• Manage relationships with third-party logistics (3PL) providers, shipping carriers, and other operational vendors.
• Ensure accurate inventory levels are maintained across all sales channels and distribution points.
• Monitor and analyze key operational metrics (e.g., order accuracy, on-time delivery, fulfillment cost) and implement corrective actions as needed.
• Develop and refine standard operating procedures (SOPs) for all e-commerce operations.
• Collaborate with customer service teams to ensure timely and effective resolution of order-related issues.
• Identify and implement technology solutions to automate and improve operational processes.
• Manage returns and exchanges efficiently, minimizing loss and maximizing customer satisfaction.
• Ensure compliance with all relevant regulations and company policies.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations or supply chain management.
• Proven experience in managing fulfillment, logistics, and inventory for an online retail business.
• Strong understanding of e-commerce platforms and order management systems (OMS).
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Proficiency in using operational software and tools, including inventory management systems.
• Demonstrated ability to lead and manage teams in a remote work environment.
• Exceptional organizational and project management skills.
• Strong negotiation and vendor management skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced, evolving e-commerce landscape.

Benefits

• Fully remote work arrangement, providing significant flexibility.
• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and leadership training.
• Be part of a rapidly growing and innovative e-commerce company.
• Contribute directly to the efficiency and success of the business.
• Access to modern operational tools and technologies.
• Supportive and collaborative remote team culture.
• Potential for career advancement into senior leadership roles.