Remote E-commerce Operations Strategist

Placements24; Willows (CA); Hybrid; USD 55,000 - 73,000; Full time

Benefits offered by this job

Fully remote

Annual performance bonus

Growth opportunities

Collaborative remote culture

Job summary

Placements24 seeks an experienced Remote E-commerce Operations Manager to lead end-to-end online operations from inventory to customer service. The role requires strong leadership, strategic thinking, and excellent communication to manage a distributed team across departments.

You will optimize workflows, monitor KPIs, and collaborate with suppliers and logistics partners to ensure a seamless customer experience in a fully remote setup within South Africa.

Qualifications

• Extensive experience in e-commerce operations management or a similar role.

Responsibilities

• Oversee daily e-commerce operations including order processing, shipping and returns.
• Manage inventory levels and coordinate with suppliers and 3PL providers.
• Ensure smooth functioning and optimization of the e-commerce platform (website).
• Develop and implement efficient operational workflows to improve speed and reduce costs.
• Manage customer service operations, ensuring timely and satisfactory resolution of inquiries and issues.
• Monitor website performance and collaborate with the technical team for updates or fixes.
• Analyze operational data to identify bottlenecks and areas for improvement.
• Develop and manage operational budgets and KPIs.
• Lead and mentor a remote team of operational staff.
• Ensure compliance with e-commerce regulations and best practices.

Skills

E-commerce operations

Inventory management

Logistics management

Remote team leadership

Analytical skills

Customer service oversight

Strategic thinking

Communication

Project management tools

Process optimization

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Inventory management software

ERP/ERP-like tools

Project management tools

Job description

Placements24 seeks an experienced Remote E-commerce Operations Manager to lead end-to-end online operations from inventory to customer service. The role requires strong leadership, strategic thinking, and excellent communication to manage a distributed team across departments.

You will optimize workflows, monitor KPIs, and collaborate with suppliers and logistics partners to ensure a seamless customer experience in a fully remote setup within South Africa.