Remote E-commerce Operations Specialist

Placements24; Willows (CA); Remote; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly environment

Career growth opportunities

Job summary

Placements24 is seeking a Remote E-commerce Operations Specialist to manage daily operations, optimize listings, and resolve order issues across digital sales channels. You will work with marketing, sales, and logistics to ensure smooth fulfillment and strong conversion rates from home-based, remote collaboration.

The ideal candidate has hands-on experience with Shopify/WooCommerce/Magento, strong analytics skills (Google Analytics), and excellent communication.

Qualifications

• Proven experience in e-commerce operations or a similar role.
• Proficiency with e-commerce platforms (Shopify, WooCommerce, Magento) and related tools.
• Strong analytical skills with web analytics tools (Google Analytics).
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities remotely.
• Detail-oriented with strong problem-solving capabilities.
• Experience with OMS and CRM software.
• High school diploma; bachelor’s degree is advantageous.
• Proactive mindset and commitment to delivering exceptional customer service.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Manage daily e-commerce operations including orders, fulfillment, and shipping.
• Troubleshoot issues related to online orders, payments, and accounts.
• Optimize product listings, descriptions, and images for engagement and conversions.
• Collaborate with marketing and sales for campaign execution.
• Analyze website performance data and customer behavior for improvements.
• Handle customer inquiries via email and chat with timely, accurate support.
• Coordinate with third-party logistics providers for delivery.
• Stay updated on e-commerce trends and best practices.
• Develop and maintain standard operating procedures for e-commerce.
• Contribute to a culture of continuous improvement within the remote team.

Skills

E-commerce operations

Shopify

WooCommerce

Magento

Google Analytics

CRM usage

Order management

Remote work

Communication

Problem solving

Detail-oriented

Education

High school diploma

Bachelor's degree advantageous

Tools

Shopify

WooCommerce

Magento

Job description

About the Role

Our client, a rapidly expanding online retailer, is seeking a highly organized and efficient Remote E-commerce Operations Specialist to manage and optimize their digital sales channels. This is a pivotal, fully remote role focused on ensuring a seamless customer experience from order placement to fulfillment. You will be instrumental in streamlining operations, resolving order issues, and improving conversion rates. The ideal candidate will possess a strong understanding of e-commerce platforms, excellent problem-solving skills, and a proactive approach to identifying and implementing process improvements. If you are detail-oriented, tech-savvy, and thrive in a dynamic, home-based work environment, this opportunity is for you. We are looking for an individual who can manage multiple tasks efficiently, communicate effectively with various internal and external stakeholders, and contribute to the overall growth and success of our client's online business. This remote position offers the flexibility to work from anywhere, supported by a collaborative virtual team and cutting-edge technology. Join us to shape the future of online retail operations and enhance customer satisfaction through exceptional service and efficient processes.

Key Responsibilities

• Manage and monitor daily e-commerce operations, including order processing, fulfillment, and shipping.
• Troubleshoot and resolve any issues related to online orders, payments, and customer accounts.
• Optimize product listings, descriptions, and images for maximum customer engagement and conversion.
• Collaborate with marketing and sales teams to ensure seamless campaign execution.
• Analyze website performance data and customer behavior to identify areas for improvement.
• Manage customer inquiries and provide timely, accurate support via email and chat.
• Coordinate with third-party logistics providers to ensure efficient delivery.
• Stay abreast of e-commerce trends and best practices, recommending new strategies.
• Develop and maintain standard operating procedures for e-commerce operations.
• Contribute to a culture of continuous improvement and operational excellence within the remote team.

Requirements

• Proven experience in e-commerce operations, online merchandising, or a similar role.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and related tools.
• Strong analytical skills and experience with web analytics tools (e.g., Google Analytics).
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities effectively in a remote setting.
• Detail-oriented with strong problem-solving capabilities.
• Experience with order management systems (OMS) and customer relationship management (CRM) software.
• High school diploma or equivalent; a bachelor's degree in a related field is advantageous.
• A proactive mindset and a commitment to delivering exceptional customer service.
• Must have a reliable internet connection and a suitable remote workspace.

Benefits

This fully remote position offers a competitive salary, comprehensive health benefits, and opportunities for professional growth. Our client provides a supportive virtual work environment, access to cutting-edge e-commerce technology, and ongoing training to keep your skills sharp. Enjoy the flexibility and autonomy of working from home, with the satisfaction of contributing to a thriving online business. You will be part of an innovative team focused on shaping the future of digital retail, with clear pathways for career advancement. This role is ideal for motivated individuals seeking to build a successful career in the dynamic world of e-commerce operations from anywhere in the country.