Senior Remote E-commerce Operations & Social Media Lead

Placements24; Willows (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Incentives

Professional development

Collaborative environment

Impactful role

Job summary

Placements24 is seeking a Senior Remote E-commerce Operations & Social Media Lead for a fast-paced e-commerce client. This fully remote role focuses on optimizing operations, managing inventory, and streamlining fulfillment while driving a strategic social media program.

You will lead cross-functional teams, analyze data, manage vendors, and develop campaigns to boost brand awareness and sales. A minimum 7 years in e-commerce ops or social media management is required, with strong leadership for

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Marketing, or related field.
• 7+ years in e-commerce operations and/or social media management.
• Proven experience managing complex supply chains, inventory, and fulfillment.
• Experience leading remote teams.
• Proficiency with CRO and A/B testing is a plus.

Responsibilities

• Oversee and optimize e-commerce operations including orders, inventory, fulfillment, and shipping.
• Develop strategies to improve efficiency, reduce costs, and boost customer satisfaction.
• Manage relationships with 3PLs and suppliers for timely, cost-effective delivery.
• Lead social media strategy across platforms to drive awareness, engagement, and sales.
• Create and curate social content aligning with brand voice and marketing objectives.
• Monitor performance, analyze data, and report insights for optimization.
• Manage social media ad campaigns with targeting and budgeting.
• Respond to customer inquiries on social media professionally.
• Collaborate with marketing, sales, and customer service for cohesive brand experience.
• Identify and implement new technologies to enhance operations and social media.

Skills

Leadership

Analytical thinking

Problem-solving

Communication

Education

Bachelor's degree

Tools

Social media tools

Analytics platforms

E-commerce software

Job description

About the Role

Our client, a fast-paced and innovative e-commerce company, is seeking a highly motivated and experienced Senior Remote E-commerce Operations & Social Media Lead. This is a fully remote position, offering the flexibility to work from anywhere. You will be instrumental in optimizing e-commerce operations while simultaneously driving our social media strategy to enhance customer experience and brand loyalty. The ideal candidate will possess a unique blend of operational expertise, a deep understanding of e-commerce logistics, and a proven track record in developing and executing successful social media campaigns. You will be responsible for ensuring smooth day-to-day operations, managing inventory, and streamlining fulfillment processes, all while building a powerful online community and brand presence. This role requires strong leadership skills, excellent problem-solving abilities, and a proactive approach to driving efficiency and engagement. This is a key role within our client's organization, offering significant impact and growth potential in a **remote** setting.

Key Responsibilities

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, fulfillment, and shipping logistics.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Manage relationships with third-party logistics providers and suppliers to ensure timely and cost-effective delivery.
• Lead the development and execution of a comprehensive social media strategy across multiple platforms to drive brand awareness, engagement, and sales.
• Create and curate compelling social media content, including written posts, graphics, and videos, that aligns with brand voice and marketing objectives.
• Monitor social media performance, analyze data, and report on key metrics, providing insights and recommendations for optimization.
• Manage social media advertising campaigns, ensuring effective targeting, budget allocation, and ROI.
• Respond to customer inquiries and comments on social media platforms in a timely and professional manner, fostering a positive brand image.
• Collaborate with internal teams (marketing, sales, customer service) to ensure a cohesive brand experience across all touchpoints.
• Identify and implement new technologies and best practices to enhance both e-commerce operations and social media marketing efforts.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field.
• Minimum of 7 years of experience in e-commerce operations and/or social media management, with a focus on strategic leadership.
• Proven experience in managing complex supply chains, inventory, and fulfillment processes.
• Demonstrated success in developing and executing impactful social media strategies for e-commerce businesses.
• Expertise in social media management tools, analytics platforms, and e-commerce operations software.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication, leadership, and interpersonal skills, crucial for managing a **remote** team and stakeholders.
• Proficiency in project management methodologies.
• Experience with A/B testing and conversion rate optimization (CRO) techniques.
• Adaptability and a proactive approach to managing change in a dynamic online environment.

Benefits

• Fully **remote** position with the flexibility to work from any location.
• Competitive salary and potential for performance-based incentives.
• Opportunity to lead critical functions for a growing e-commerce business.
• Professional development and continuous learning opportunities.
• Collaborative and supportive virtual work environment.
• Direct impact on the company's operational efficiency and online brand presence.