E-commerce Operations Specialist (Remote)

Placements24; Willows (CA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive annual salary

Fully remote work arrangement

Company-provided laptop

Professional development & online培训

Health insurance

Paid time off

Retirement plan options

Employee discount

Collaborative virtual team

Career advancement opportunities

Job summary

Placements24 is seeking an E-commerce Operations Specialist to oversee daily order fulfillment, optimize website performance, and ensure a seamless customer experience from purchase to delivery. This remote-first role requires strong communication, analytics, and independent work habits in a fast-paced online retailer environment.

You will coordinate with 3PLs, manage product data, and implement efficient processes to scale operations while maintaining high service levels.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field.
• Proven experience in e-commerce operations, order fulfillment, or related role.
• Familiarity with e-commerce platforms (Shopify, WooCommerce) and related tools.
• Strong understanding of inventory management and logistics.
• Excellent analytical and problem-solving skills with attention to detail.
• Data analysis and reporting proficiency.
• Strong communication and remote collaboration skills.
• Self-motivated, organized, and able to manage multiple priorities.

Responsibilities

• Manage end-to-end e-commerce order fulfillment with accuracy and timeliness.
• Monitor website performance and identify operational bottlenecks and solutions.
• Coordinate with 3PL providers for efficient shipping and delivery.
• Handle customer inquiries on orders, shipping, and returns with timely resolutions.
• Maintain product information, pricing, and inventory on the e-commerce platform.
• Develop procedures to improve efficiency and reduce costs.
• Analyze operational data to forecast demand and optimize inventory.
• Collaborate with marketing and sales on promotions.
• Ensure compliance with e-commerce regulations and data privacy policies.
• Seek opportunities to enhance customer experience through better processes.

Skills

E-commerce operations

Order fulfillment

Shopify

WooCommerce

Inventory management

Data analysis

CRM systems

Remote communication

Problem solving

Prioritization

Education

Bachelor's degree in Business/Logistics/Supply Chain

Tools

Shopify

WooCommerce

CRM systems

Job description

About the Role

Our client, a rapidly growing online retailer, is seeking a meticulous and proactive E-commerce Operations Specialist to join their fully remote team, based in Welkom, Free State. This role is crucial for ensuring the smooth and efficient day-to-day running of their online store. You will be responsible for managing the order fulfillment process, optimizing website performance from an operational standpoint, and ensuring a seamless customer experience from purchase to delivery. This is a remote-first position, requiring excellent communication skills, strong analytical abilities, and the capacity to work independently. You will play a key role in enhancing operational workflows, identifying and resolving issues quickly, and contributing to the scalability of our client's e-commerce business. If you are passionate about online retail operations and thrive in a virtual work environment, this is an excellent opportunity to grow your career with a supportive and innovative company.

Key Responsibilities

• Manage the end-to-end e-commerce order fulfillment process, ensuring accuracy and timeliness.
• Monitor website performance and identify operational bottlenecks, proposing and implementing solutions.
• Coordinate with third-party logistics (3PL) providers to ensure efficient shipping and delivery.
• Handle customer inquiries related to orders, shipping, and returns, providing timely and satisfactory resolutions.
• Maintain accurate product information, pricing, and inventory levels on the e-commerce platform.
• Develop and implement operational procedures to improve efficiency and reduce costs.
• Analyze operational data to identify trends, forecast demand, and optimize inventory management.
• Collaborate with the marketing and sales teams to ensure smooth execution of promotions and campaigns.
• Ensure compliance with all relevant e-commerce regulations and data privacy policies.
• Continuously seek opportunities to enhance the customer experience through improved operational processes.

Requirements

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Proven experience in e-commerce operations, order fulfillment, or a related role.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and related tools.
• Strong understanding of inventory management principles and logistics.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proficiency in data analysis and reporting.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team.
• Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment.
• Experience with CRM systems and customer service best practices.
• Ability to adapt quickly to changing priorities and technologies.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement offering flexibility and work-life balance.
• Company-provided laptop and essential remote work equipment.
• Opportunities for professional development and online training courses.
• Health insurance coverage.
• Paid time off, including vacation and sick leave.
• Retirement savings plan options.
• Employee discount on all products.
• A collaborative and supportive virtual team environment.
• Potential for career advancement within a growing e-commerce business.