Remote Donor Support Specialist - Fundraising Campaigns

Vocalink Connections; Grand Rapids (MI); Remote; USD 18,000 - 21,000; Part time

Job summary

Vocalink Connections is a virtual call center dedicated to connecting skilled remote contractors with top nonprofit brands across the United States. We specialize in providing professional, customer-first support services, chat support, and technical assistance. We proudly serve over fortune 500 companies.

Our network of trained independent agents ensure high-quality interactions. With a dedicated team of professional remote contractors, flexible service plans, and a passion for excellence,

Qualifications

• High school diploma or GED required.
• Remote customer-service exp 6 months or onsite 1 year.
• Accurate typing and data-entry abilities.
• Ability to listen, speak, and navigate multiple systems.
• Dependability and personal accountability.
• Ability to work independently in a quiet workspace.

Responsibilities

• Answer inbound donor calls professionally.
• Follow approved scripts and document donations accurately.
• Record donation and pledge information.
• Confirm contact details and transactions.
• Navigate required computer systems.
• Protect donor privacy and confidentiality.
• Maintain quality and compliance standards.
• Meet campaign performance expectations.

Skills

Typing

Active listening

Independent work

Dependability

Communication

Education

High school diploma or GED

Job description

Vocalink Connections is a virtual call center dedicated to connecting skilled remote contractors with top nonprofit brands across the United States. We specialize in providing professional, customer-first support services, chat support, and technical assistance. We proudly serve over fortune 500 companies.

Our network of trained independent agents ensure high-quality interactions. With a dedicated team of professional remote contractors, flexible service plans, and a passion for excellence,