Remote Donor Outreach Supervisor - Lead Life-Saving Calls

01 VITALANT; United States; A distancia; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401K + 5% company match

Tuition assistance up to $5k per year

Life and AD&D insurance

Disability insurance

Paid time off

Employee Resource Groups

Recognition and perks

Descripción de la vacante

Vitalant is seeking a results-driven Donor Outreach Supervisor to support its life-saving mission by supervising daily Donor Outreach activities and a Customer Service team focused on scheduling donor appointments. The role emphasizes delivering quality service and achieving daily, weekly, and monthly goals in a call center setting.

The position offers multiple schedule options (Sun-Thu, Mon-Fri, or Tue-Sat) and is remote within the United States, with Arizona Time for shifts.

Formación

• Two years of related call center experience, including one year of supervisory experience.
• Knowledge of telemarketing techniques required.
• High school diploma or GED.

Responsabilidades

• Ensure the delivery of quality customer service to all customers.
• Hire, supervise, train, and evaluate the performance of assigned personnel.
• Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
• Conduct call quality monitoring and provide constructive feedback and guidance to staff.
• Investigate and resolve donor complaints.
• Compile monthly evaluations and standard reports on Donor Outreach activity.

Conocimientos

Customer service

Leadership

Telemarketing techniques

Educación

High school diploma or GED

Descripción del empleo

Vitalant is seeking a results-driven Donor Outreach Supervisor to support its life-saving mission by supervising daily Donor Outreach activities and a Customer Service team focused on scheduling donor appointments. The role emphasizes delivering quality service and achieving daily, weekly, and monthly goals in a call center setting.

The position offers multiple schedule options (Sun-Thu, Mon-Fri, or Tue-Sat) and is remote within the United States, with Arizona Time for shifts.