Lead Donor Recruiter

blood center; Springfield (IL); Vor Ort; USD 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid training

Advancement opportunities

Excellent benefit package

Generous paid time off program

Zusammenfassung

ImpactLife is seeking a Lead, Donor Recruitment to guide donor operations and optimize recruitment efforts. You will develop call lists, assign scripts, and supervise staff to ensure consistent donor messaging and achievement of targets.

The role requires strong problem solving, data management, and experience in donor relations; training and department SOP updates are part of daily duties.

Qualifikationen

• High school diploma or equivalent preferred.
• Minimum of 2 years’ experience in the blood center industry preferred.
• Experience in a customer service or call center environment preferred.
• Extensive use of computer systems, including customer or patient databases, is highly preferred.

Aufgaben

• Maintain minimum levels of productivity as defined by management performance metrics.
• Develop recruitment strategies and create/assign call campaigns based on daily inventory and goals.
• Update donor records and ensure eligibility in ImpactLife software.
• Attend department meetings and participate in cross-functional projects.
• Call donors to schedule appointments and maintain records.
• Train new and existing employees.
• Oversee staff and daily workflow.

Kenntnisse

Customer service

Call center experience

Problem solving

Data management

Ausbildung

High school diploma or equivalent

Tools

ImpactLife software

CRM systems

Jobbeschreibung

Are you looking for an opportunity that makes a difference?Do you want to have an impact in your community?If you answered “yes”, look no further.ImpactLife is looking for dedicated, motivated individuals who are interested in being an integral part of our Donor Recruitment team.

The Lead, Donor Recruitment will assign, filter, and develop blood donor call lists for staff.The Lead will manage call priorities, as well as assign scripts for a consistent donor message.The Lead will assist in the review, update, and development of department SOP’s, and train and develop new and existing department staff members as needed.This position will motivate, coach, and develop staff and lead the department in the absence of the supervisor or manager.

Fulltime position working Monday-Friday 8:00 am to 4:30 pm

Lead, Donor Recruitment Responsibilities can include:

• Maintain minimum levels of productivity as defined in performance metrics that are set by management.Performance metrics may be evaluated daily, monthly, quarterly and annually.
• Use problem solving skills to develop productive recruitment strategies. Create and assign call campaigns, filter message based on daily blood product inventory needs and budgeted collection goals.Resolve any donor data issues to ensure best use of the database.
• Update donor records and evaluate donor concerns, provide follow up with staff or donors as needed.Ensure eligibility is properly updated in ImpactLife software.
• Attend and assist with monthly department meetings and/or participate in crossfunctional department project teams representing the Donor Relations/Donor Recruitment teams.
• Responsible for calling blood donors to schedule appointment and maintaining records.
• Train new and existing employees.
• Oversee staff and the completion of daily workflow.

Qualifications:

• High school competencies or equivalent preferred.
• Minimum of 2 years’ experience in the blood center industry is preferred.
• Experience in a customer service or call center environment is preferred.
• Extensive use of different computer systems, including customer or patient databases, is highly preferred.

What we offer

• Competitive wages
• Paid training
• Advancement opportunities
• An excellent benefit package
• Generous paid time off program

Pre-employment drug screen, background check and MVR report are required.