Supervisor, Donor Outreach

01 VITALANT; United States; Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K + 5% company match

Tuition assistance up to $5k per year

Life and AD&D insurance

Disability insurance

Paid time off

Employee Resource Groups

Recognition and perks

Job summary

Vitalant is seeking a results-driven Donor Outreach Supervisor to support its life-saving mission by supervising daily Donor Outreach activities and a Customer Service team focused on scheduling donor appointments. The role emphasizes delivering quality service and achieving daily, weekly, and monthly goals in a call center setting.

The position offers multiple schedule options (Sun-Thu, Mon-Fri, or Tue-Sat) and is remote within the United States, with Arizona Time for shifts.

Qualifications

• Two years of related call center experience, including one year of supervisory experience.
• Knowledge of telemarketing techniques required.
• High school diploma or GED.

Responsibilities

• Ensure the delivery of quality customer service to all customers.
• Hire, supervise, train, and evaluate the performance of assigned personnel.
• Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
• Conduct call quality monitoring and provide constructive feedback and guidance to staff.
• Investigate and resolve donor complaints.
• Compile monthly evaluations and standard reports on Donor Outreach activity.

Skills

Customer service

Leadership

Telemarketing techniques

Education

High school diploma or GED

Job description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor’s generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.

Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant’s life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.

What to Expect

Schedule: Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time)

Our comprehensive total rewards support you, your family, and your future with

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Donor Outreach Supervisor, you’ll get to

• Ensure the delivery of quality customer service to all customers.
• Hire, supervise, train, and evaluate the performance of assigned personnel.
• Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
• Conduct call quality monitoring and provide constructive feedback and guidance to staff.
• Investigate and resolve donor complaints.
• Compile monthly evaluations and standard reports on Donor Outreach activity.
• High school diploma or GED
• Knowledge of telemarketing techniques required

Two years of related call center experience to include

• One year of Supervisory experience
• Knowledge of blood banking telemarketing technics preferred

Location:

Vitalant Remote WorkPhoenix, AZ 85007

Job Category:

Sales / Community Outreach

Contact Information:

[e-mail]

If you are impact-inspired to help others, and making a difference is vital for you, you’ll experience a career built on purpose, a company created to care, and a team committed to lead - together.