Remote Domestic Relocation Navigator

Realogy; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Realogy is seeking a Relocation Consultant I to work remotely in the United States. The role serves as the navigator of the relocation process for domestic transferees, coordinating shipment of goods, destination services and expense management with excellent service delivery.

Responsibilities include managing a caseload and coordinating all relocation phases, applying knowledge of Cartus products, and identifying cross-selling opportunities while ensuring data integrity and policy compliance

Qualifications

• Customer service experience in a multi-task, call center environment.
• Influential verbal and written communication skills.
• One plus year relocation, real estate or related field experience.

Responsibilities

• Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer.
• Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus’ corporate polices, programs, and standards.
• Other duties as assigned; training, special projects, client presentations, etc.

Skills

Customer service

Verbal communication

Written communication

Relocation experience

Education

College degree

Job description

Realogy is seeking a Relocation Consultant I to work remotely in the United States. The role serves as the navigator of the relocation process for domestic transferees, coordinating shipment of goods, destination services and expense management with excellent service delivery.

Responsibilities include managing a caseload and coordinating all relocation phases, applying knowledge of Cartus products, and identifying cross-selling opportunities while ensuring data integrity and policy compliance